What name will show up on my credit card?
Our company name will appear as: Progressive Health Inc. [top]
Are your products in any stores?
Our products are not available in stores but can be purchased online at www.progressivehealth.com or by calling us at: 888-482-6064. Although we do not have any distributors in foreign countries (with the exception of the UK), we have successfully shipped to doorsteps around the world. [top]
How much is shipping in the US and what is the timeframe?
In the US we ship via DHL. We can ship either DHL Express listed as USA- Fastest (1 - 4 Day Delivery) with the cost of $9.97. Or we can ship DHL Ground listed as USA- Most Affordable (4 - 10 Day Delivery) with the cost of about $3.95. [top]
Do you ship to PO Boxes?
Currently we ship exclusively DHL. If you would like us to ship to a PO Box please choose ground shipping listed as USA- Most Affordable (4 - 10 Day Delivery) and we will arrange for your order to be shipped Priority Mail. However, your order may be delayed 1-2 days before it ships. [top]
Do you ship internationally and what is the cost and time frame?
We ship to your country via the US Postal service. We have 2 shipping options, 1 is Global Priority Mail for $12.95 with a time frame of 3-4 weeks. The other shipping option is Global Express Mail for $24.95 with a time from of 5-10 business days depending on customs. [top]
Is there tracking available with Global Priority Mail or Global Express Mail?
There is no tracking available with Global Priority Mail, but there is tracking with Global Express Mail. [top]
Do you ship orders to FPO/APO Addresses?
We do ship to FPO and APO addresses. However, our system is very sensitive to the billing address used. If you plan to ship to a location other than your billing address, please note that there is a potential for delay in the ordering process. For your protection, orders will be held while our customer service center authenticates billing address and confirms the alternative shipping locale. Orders will not be held for longer than 24 hours. For state, use the following abbreviations when placing FPO/APO addressed orders:
- Armed Forces Africa - AE
- Armed Forces Americas - AA
- Armed Forces Canada - AE
- Armed Forces Europe - AE
- Armed Forces Middle East - AE
- Armed Forces Pacific - AP
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Do you take checks or money orders?
YES, we do take both checks and money orders in US funds. To order with a check or money order, you will need to visit www.progressivehealth.com. Place an order for Monoplex using the online checkout form, and then choose the order by mail option at the bottom of the first checkout page.
You also have the option of submitting an electronic check, which will debit directly from your bank account. Just choose the echeck option on the checkout page.
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What is your return address?
ATTN: Progressive Health Returns
22100 E. 26th Ave.
Aurora, Co. 80019
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